R K.

Their business practice is unethical. I've ordered 3 different set of bathroom sink facet set and was to arrive around within first week since it was in stock. However, after they got my money from my credit card company, I received email saying it's out of stock and will get them much later days. So, I tried to call them to cancel the order. However, sale department person Joe told me I will them as soon as possible and promise to order them through some other company (their 3 party vendor according to him. He also told me they don't like to use this 3 party company because they have to pay more). So, I waited again. But, when I was to get these faucets no show again. So, I called Joe. This time he is telling me some reason during the shipping process these faucets was damaged and returned back to their warehouse which I am not even sure if he is telling me true. Anyhow, then he is telling me he ordered them directly from Delta faucet this time and I should get them my faucets no later then Wednesday or Thursday. Meantime, all my bathroom vanity remodeling project is in hold status due to no faucets. Today (all most 3 weeks from ordered date) I called this company again, CSR is telling me they should get this item tonight and will process first (will take 2 to 3 days) and will ship out to me by ground shipping which will take 3 to 4 business days. So, I asked them to send them to me via overnight them for me (which I already express this to Joe (sale department) last time I spoke with him, who sure me I will get them by Wednesday or Thursday latest). However, according to CSR I have to pay the overnight since it's company policy. ARE YOU KIDDING ME? They got my money and make me wait on their mercy, now they want me to pay the overnight shipping fee? Joe is not even answering my phone call. WOW... PLEASE DON'T USE THIS COMPANY TO SAVE JUST LITTLE MONEY. In the end, you will have to pay more then you think you are paying for from this company. I will never use this company and will tell all my friend to not ever use them too.