Rita L.

The WORST customer service I have ever experienced! One month ago I ordered a dress from selfridges.com. Selfridges cancelled the order (as it was out of stock) BUT proceeded to charge me GBP42 for the delivery cost.

Despite numerous emails and complaints, I have yet to receive any refund to date.

Please stay away from these thieves! There are plenty of other reputable retailers both online and offline.

Horrible experience!

The jeans sent to me were in the wrong size - I ordered them in size 26 but J Brand sent me a pair in size 28. When I contacted their Customer Service regarding a refund, I was told that I had to pay over US$40 for the return shipping (from Hong Kong to the US). Given that I did nothing wrong and it was their fault, I just want you guys to know about their horrible customer service!