For the past two years I've been negotiating with at&t to try to get them to realize, understand, that seniors simply can't afford their prices. The services they offer and what they charge are not reasonable for us aarp-ers who have minimal usage. Finally I got a real letter from, what I though, was someone who could take charge and actually initiate a viable campaign for seniors. It turned out to be just an email associate who could not make any decisions, except to offer me to sign up for a FEE!
I've been a customer of AT&T for many years and they want me to pay a fee to start what I already have! They are being short sighted because they can afford to corner this age group with the very best package. But they are being petty. They don't seem to care that millions are coming of age and switching to Vontage, Consumer Cellular, etc., or other AARP rec. wireless. I don't see any ads for AT&T in the AARP circulars. I tried to help them get some insight into the market and they treated me as if I were insignicant, big mistake.
They invest their profits in Sales, Collections and CEO salaries. They can't listen to customers and are unable to acknowledge new ideas.