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Rita D.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since July 2019

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1 Review by Rita

7/8/19
Order #25864373
Very, very disappointed client here. Hideous customer service. I returned 3 items, 3 weeks ago, however I got refund only for the 2 out of the 3 items I've returned. NAP has been ignoring my emails, and our phone communications end up being just a waste of time.
I'm a loyal customer since 2013 and I've never experienced anything like this. Customer service has been disrespectful and unprofessional. They confirmed they received all the 3 items and I was reassured that they will issue my request within 10 days form the time I initially contacted them.
It's been 3 weeks now and I received ZERO follow-ups.
I'm planning to report them to Consumer protection Bureau if they don't sort out my refund.

Rita Has Earned 3 Votes

Rita D.'s review of Net-A-Porter earned 3 Very Helpful votes

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