Developed in part with a grant from
the National Science Foundation

Member since July 2019

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 13

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star

1 Review by Rita




Order #25864373
Very, very disappointed client here. Hideous customer service. I returned 3 items, 3 weeks ago, however I got refund only for the 2 out of the 3 items I've returned. NAP has been ignoring my emails, and our phone communications end up being just a waste of time.
I'm a loyal customer since 2013 and I've never experienced anything like this. Customer service has been disrespectful and unprofessional. They confirmed they received all the 3 items and I was reassured that they will issue my request within 10 days form the time I initially contacted them.
It's been 3 weeks now and I received ZERO follow-ups.
I'm planning to report them to Consumer protection Bureau if they don't sort out my refund.

Rita Has Earned 1 Vote

Rita D.'s review of Net-A-Porter earned a Very Helpful vote

Rita hasn’t received any thanks yous.

Rita doesn’t have any fans yet.

Rita isn’t following anybody yet.

Similar Reviewers on Sitejabber


A 750 dollar dress I ordered didn't arrive and they failed to acknowledge this .. still waiting...


I realise now I should have checked the reviews before trying to order from this site. Turns out...