I have been trying for three weeks to resolve an issue with my second payment on a rental property. It keeps coming up with the amount of my first payment. I have spent too much time on the phone, emailed customer service, and am currently on the phone with them again. So while I am on hold, I am writing this review. The renter is nice and she emails me right back, but this is in Home Away's court and it is a mess. I will tell the owner that I will not rent through them again!