Rishwa P.

My to be Fiancé liked a ring online for me which was size 6 with the specifications of 18k Yellow Gold, SI GH Diamond Quality for INR 52,243.00
Since we live in the US he was gonna have it order online and ship it over here but they said it will be $80 for the shipping which is approx INR 5340 more. So he asked his friend to have it picked up the ring from the store itself since she was visiting India at the same time. She goes in to the store and was said that we can't order online and have it shipped to the store and once you buy online you have to ship them back if there is any repairs or replacement. The store is not responsible for that. Any way so our friend asked them at Kalyan Jewels to have it made there and she can pick it up once its done. They said that they don't have the mould for the same ring. Like SERIOUSLY? I mean its understandable that you don't carry all the online designs in the store but someone is in your store requesting you to make a ring which you sell online. Why Kalyan jewels direct us to Candere when we want to see designs or buy something? Why Kalyan jewel can't help us when Candere and Kalyan has a tie up? Why being such a big jeweler who have so many branches doesn't have a mould for the ring which they sell online? Any way my friend was asked to come again another day to talk to someone else for the ring and so she went in again and the staff said we can't do anything we don't have the mould for that. So after being disappointed twice my friend went to a local jeweler and placed an order for the same ring with the same specification for the diamond and the gold and it costed INR 41,205 and it came out perfectly beautiful. It took 3 weeks to get the ring made. And look we saved about INR 15,000.00 for the exact same ring! Kalyan/Candere has terrible management/organization they have no idea what they are doing. The staff is not helpful at all. And more over TOO PRICEY!