Risa S.

Melanie will do a great job of making your color muddy, burgundy, eggplant red when instructed very carefuy, clearly- NATURAL med red. Natural, my only requirement. A 13 yr old with a boxcolor at home would have done better. I was Made to pay to have my appearance destroyed. Office manager.
Oh yes of course! I have another "professional " stylist who can absolutely "make it better"-go dark to light without damaging it? Not Possible. Yes we will do this as a complement! No charge! Had to tell her that uhh I'd paid. There was nothing complementary. I shouldn't have to waste another day to hopefully "make better" what should have been done correctly in the 1st place.
The high level of incompetency-how embarrassingly awful, I had to take a chance on her other "expert" to see if it could be made less awful. The office person thinks this is a little personal color dislike. I wish.
Mistakes include roots Much lighter than old hair/ clownish orange/Dark line between new and old growth/ spots, many spots where completely missed/muddy sections/burgundy sections/basically the shades are all over the chart when they should all be the same. If I had wanted to be embaressed I would have done this-only I would have done better.
If I had wanted it to look like at home boxcolor I would have done it instead of paying a "professional ".
Looks like a shiny, overly shiny plastic cheep clown Halloween wig. There are so many beginner at home 1st time mistakes that ANY halfway decent colorist wouldn't make. Melanie is a susposed expert? Professional? She left polka dots of skipped places, no color! Completely missed areas. Dark OBVIOUS line.
She admitted I'd asked her for natural. No appology, nothing.
Want to take a chance with your hair?

22 days and waiting. The tracking # they emailed a week ago doesn't exist. Said a few of my items are on the way. No arrival date. No phone #. They took over a week to reply to an email requesting to cancel 1 item. $ still not returned. Wish I had read the reviews before I got suckered in with their cheep prices.