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1 Review by Ri

Travelgenio

Travelgenio

7/8/19

If there was an option to select 0 stars on the review I would do so. We have booked a flight for four in the amount of 1100 EUR. Just a few days before the long planned trip Travelgenio sent us a message that the had to cancel our return flight and could not provide us with an alternative. Leaving us with canceling the entire flight and booking it through another agency we are still waiting for our refund four months later. Their policy says it takes up to three months (already a ridiculous time for a refund which was caused by them), but only did they request the refund from the airline after three months. This leaves us with a further uncertain wait when and if we get this amount back.
The customer service is incompetent with bad English skills.
I recommend anyone NOT to book with them ever!

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