Ripped O.

I returned a bunch of items within a month of purchase and Zara never refunded me. I have been attempting to get my roughly $400 back for the last 4 months. The Zara representatives I have spoken with have been indifferent, unprofessional, and wildly unprepared to assist with the issue. They keep transferring me from one representative to the other and making me wait 2 weeks at a time between replies, at which point they call and leave a voicemail claiming a "case update". Every case update is the same -- they "require more information" and ask me to wait another 2 weeks to hear back. During the last call, one Zara representative said, "Why don't you just stop trying? It's not that much money..."

I was contacted by a lawyer working on a case against Zara focusing on missing refunds. Seems I am not the only customer Zara has done this to. I'm not sure what choice I have at this point but legal action.

I'd suggest only buying Zara items you're absolutely certain you want to keep. To the rest of you, best of luck getting your money back...