Rikki S.

My first experience with this site was not the best but not the worst. I placed an order for services on the site but scheduled it on the wrong day. The contractor that accepted the bid, notified me of the date and said if it was a mistake that i needed to cancel it and re-order. So i went out on the site, order service on the correct day and went thru the process of cancelling the first one. BTW you pay for the services when you scheduled so i was now out $80 instead of $40 but since it was my fault I understood. I was contacted by lawnmowingonline.com via email (there is no phone numbers to call) that basically said i needed to message the contractor and tell them i was canceling the wrong date so i did and he accepted. I went the the cancellation process 2 more times before i received an automated response saying it was being review. I waited a few more days and made my 3rd attempt, still no cancellation or refund and no respond from company. After the 6th attempt to cancel and get my money back i filed a claim on paypal to see if that would actually get their attention. So far it has not and is still in limbo... It has taken 10 days to actually get the service cancelled on their website and after 14 days i still do not have a response to any of my emails with the exception of the "automated" responses. I am still hoping at some point i will actually get my $40 back but not sure if this is EVER going to happen as there is no human interaction on this website.
As far as the lawn service goes, it actually went pretty flawlessly. My grass was high due to all the rain, so i paid for the extra service and contacted the landscaper to let him know. My only complaint is that the landscaper left quite a mess in my backyard and did not weed eat around my trees very well. He also seemed to take more pictures of the before rather than the after. The site does not say you have to have your yard free of dog droppings, although i am sure this is a common courtesy, but i had relaxed in cleaning it up over the winter and after all the rain my grass was too high to even see it but the contractor took it upon himself to pick some of it up and leave it on my porch. Although i realize i should have picked it up not sure why he didn't just leave a message saying it rather than leave it on my back patio. It seemed like he ran over all of it except for the few he wanted to leave as a message. Just seemed a little passive aggressive.
I paid him his money and even gave him a little more for the tall grass but was not impressed by behavior whether or not he was right or wrong.

MY REPLY TO COMMENTS FROM LAWNMOWINGONLINE.COM
Again, I did contact the contractor twice during this process. I contacted him first when we both realized i scheduled the service on the wrong day. He told me to cancel and sign up again so i did. Lawnmowingonline.com said please contact the contractor to let him know. And yes, neither one of us want a contractor to show up and not get paid. So i contated the contractor again and then tried to cancel again. I did not hear back from lawnmowingonline.com so i tried to send another cancellation. I did not hear back from lawnmowingonline.com again and finally felt i had no choice but to try and get a refund from paypal. The scheduled lawn service was not cancelled until after i contacted paypal.
Yes, the joke is on me because now the money is paid, the service is cancelled, paypal declined to give me my money back because this is a service and not an item and no i still do not have my refund. No i did not go out on the internet and look for reviews for your company. It seemed legit, wasn't too expensive, seemed easy to schedule and i loved that the contractor actually contacted us before and after so I had no idea that i would not get my money back if i needed to cancel for any reason. If lawnmowingonline.com had contacted me before i filed with paypal and said i could get a refund in 7 days there is no reason on this earth that i or anyone else would not have accepted that so i find it silly that you would even mention that in your post. I would have even taken a credit towards another lawn mowing at a date of my choosing but that was not offered either. What i find more disturbing than anything is the fact that the only reason i wanted to cancel and get a refund is because i accidentally scheduled it on the wrong day. Now that paypal has declined to return my money, i am curious why lawnmowingonline.com has not offered to refund my money. Why be passive aggressive responding to my simple and honest review with snarky commentary? If at some point you actually do the honest act of returning my money for cancelled services, I will be more than happy to offer a new review to say after both parties learning a few lessons, we came to a mutual agreement and my $40 was returned. At this point I learned a good lesson, I do not have any lawn service scheduled for any pending dates, and i am out $40.