Rikki B.

I brought a personalised card from a seller on Ebay, the first problem was that they did not put a stamp on the envelope so I had to pay a fee for Royal Mail to deliver to me.

Then I opened the card and it was terrible quality it was something I could have made at home.

I left negative feedback and the seller has started e-mailing me over this, I contacted Ebays "customer services" who said they cans ee the sellers point of view and won't refund me.

The call handler was frankly useless and the message here is don't bother contacting Ebay as they don't care as long as the items are paid for so they get their fees/

Remember that negative feedback is a no no, it should never be used as communicating with a seller after you have received a poor item and had to pay for it to be handed over to you by Royal Mail.