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Ricky S.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since February 2016

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1 Review by Ricky

Terrible customer service and how they run their buisness. I went to order a pair of joggers on my phone and because their mobie sit is so glitchy, when I went to check out and hit submit my order, an error came up saying no items in cart. No order number or nothing. So thinking the order wasn't processed and that it didn't go through, I tried reordering it again, it went through I got the "thank you for ordering" along with my order number. I go to my email and PayPal only to see that I have been charged with two seperate orders for the same item. So after realize the first time I tried ordering it DID go through, I quickly sent them an email conerning my issue to cancel the order, since it was after customer service hours, making sure I could catch them before they both shipped. I quickly recieved a bot email saying since its the holidays, expect a response within 2-3 buisness days, however I made it a prompt to call them first thing in the morning, the girl I spoke to said she would put in a request to cancel one of the orders. Next thing I know a few hours later I get am email stating, both orders have been shipped! So instead of canceling my one order that decide to go ahead and send them both anyways! Then I get an email back from them saying we can't cancel the order because it has been sent, WHEN I ALREADY CALLED TO HAVE IT CANCELLED IN THE FIRST PLACE! Why would you send an order that was supposed to be cancelled? I informed them ahead of time but they act like it would of done something when apparently it wouldn't of made a difference anyways. I paid $8.00 freakin dollars for basic 5-8 buisness day shipping, and they already shipped it that quick? Seriously? Its not like my order was a priority to be shipped that fast. Tillys get your company together I called in enough time for the order to be cancelled. You don't give people anytime to have questions about an order. I made my order at 3am and called as soon as the lines were open 6am. Then you send the cancelled order at 12pm noon. Plenty of time. Lets hope when I go to return it at the store they give me my money back.

Ricky Has Earned 3 Votes

Ricky S.'s review of Tillys earned 3 Very Helpful votes

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