Rick W.

Order #*******556 - I have been purchasing online for at least 10 years and 2020PC snags the honor for my first totally NEGATIVE review of anyone or any product. I have to say their price was good but not good enough to put up with them.

I ordered the Xerox Phaser 7800/GX printer and the 097S******* Professional Finishing Unit on 5/10.

The first indication that I should have turned and run was when I get an acknowledgement on the 15th saying to call because a "lift gate truck was required and therefore their "Free shipping" was going to cost $200. I called to let them know that I have a forklift and the lift gate would not be required. Much arguing with "Mark" ensued until after many calls and emails they clarified it was for a "heavyweight charge" even though "Free" was advertised.

I finally agree, they ship, but only the printer arrives even tho they have billed my CC for the $2,900 finisher as well. Then a 5/29 date was promised, then 6/5, now today 6/13, I call and they have no new info and are unwilling to check.

Today I cancelled the balance if no credit is received by 6/15 I will protest the charge with AMEX.