Rick T.

I am a business owner, and I have been trying for the last month to get a rep on the phone to launch a deal for my tour company. Twice they have laid off my reps, and no one thought it would be a good idea to pass their case load off to another rep. Everytime I call to talk to my rep, merchant support says they will have them call me back, and in a month it has never happened. I am trying way too hard to give them business, truly. I ask everytime to speak with a manager, and they just say no manager is on duty, and they don't know when they will. Finally, the assigned me a new rep, Steve Pays, and he emailed me that he was going to call me today at noon, and I'm writing this at about 1:30 pm, with still no call. To add insult to injury the merchant support person, Alicia was the rudest thing I have ever spoke with. Not even an apology or any shred of empathy. This is about the end of the line for me. No wonder Groupon is putting them out of business.