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1 Review by RICK

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Extra-partss

9/8/14

I BOUGHT THIS FOB OFF EBAY FROM EXTRA-PARTSS. FOR MY SISTER'S CAR. SHE WAITED A LITTLE TO LONG (APPROXIMATELY 2 MONTHS, I THINK) TO GET IT PROGRAMED. SHE TOOK IT TO CHEVY DEALER AND IT WOULD NOT PROGRAM. SHE EVEN TOOK IT TO A LOCK SMITH AND AS SOON AS HE SAW THAT IT WAS MADE IN CHINA, WELL HE TRIED ANYWAY. YOU GUESSED IT. WOULD NOT PROGRAM. WHICH BRINGS ME TO THE POINT. I'VE ATTACHED CORRESPONDENCE BETWEEN EXTRA-PARTSS AND YOU JUDGE HOW I WAS TREATED.



Dear extra-partss,

HATE TO BOTHER YOU WITH THIS, BUT I BOUGHT THIS FOB FOR MY SISTER, WHO HAS JUST NOW GOTTEN AROUND TO GETTING IT PROGRAMMED. SHE TOOK IT TO COURTESY CHEVROLET HERE IN PHOENIX AND THEY TOLD HER IT WASN'T PROGRAMMABLE. WOULD LIKE TO EXCHANGE IT FOR ANOTHER. PLEASE ADVISE.

- j_rock4d

Dear j_rock4d,

I apologize but at this point in time you are no longer within your warranty and we will not be able to accept this item back for an exchange or refund. I am very sorry for any inconvenience.

-Amanda

Extra-Partss
Store Hours
Monday-Friday: 9:00pm - 5:00pm EST
Saturday-Sunday: Closed

Dear extra-partss,

REALLY. SO MUCH FOR CUSTOMER RELATIONS AND GOOD CUSTOMER SERVICE ABOVE AND BEYOND. THAT'S A SHAME. GOOD SERVICE IS JUST GOING BY THE WAY SIDE IN PLACE FOR THE ALMIGHTY DOLLAR. NEEDLESS TO SAY I WON'T BE USING OR RECOMMENDING YOUR SITE AGAIN.

- j_rock4d

Dear j_rock4d,

I apologize that we cannot further assist you this point in time. If you had contacted us prior to the end of the two month period we would have been able to better assist you. Have a nice day.

-Amanda

Extra-Partss
Store Hours
Monday-Friday: 9:00pm - 5:00pm EST
Saturday-Sunday: Closed

Dear extra-partss,

REALLY, AGAIN!! HAD I KNOWN BACK WITHIN YOUR TIME FRAME IT DIDN'T WORK, DON'T YOU THINK I WOULD'VE SENT IT BACK...............
YOU HAVE GOT TO BE A BLONDE! STUFF YOUR NICE DAY AND ENJOY SELLING ITEMS THAT DON'T WORK. I'LL CONTACT EBAY AND LET THEM KNOW HOW YOUR CUSTER SERVICE IS. SHAME ON ALL OF YOU.

- j_rock4d



Dear j_rock4d,

I'm sorry you feel that way

Extra-Partss
Store Hours
Monday-Friday: 9:00pm - 5:00pm EST
Saturday-Sunday: Closed




Dear extra-partss,

BUT NOT SORRY ENUFF TO MAKE IT RIGHT. IT WILL BE ON PRINCIBLE TO LET OTHER EBAYERS KNOW HOW YOU FEEL ABOUT TREATING CUSTOMERS. ALL I WANTED WAS TO EXCHANGE IT FOR ANOTHER. AGAIN, SHAME ON YOU AND I'M SORRY YOU FEEL THAT WAY!.
- j_rock4d









Dear j_rock4d,

Thank you and have a nice day

Extra-Partss
Store Hours
Monday-Friday: 9:00pm - 5:00pm EST
Saturday-Sunday: Closed

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