Rick S.

ID.me has blocked my access to my VA information again. Id.me website intervened upon login, claiming it would send a 6 digit code to my email address (it could take 10 minutes). Checked spam, no such email. Clicked resend button, still no email from them. I contacted support. Support has not helped. Nearly 24 hours later, they replied with a copy and paste response having nothing to do with the issue (the failure to send the email). This is an ongoing (since 2016) problem with ID.me. It has been reported to Senator Baldwin's office. ID.me does not have a phone number nor mail address to reach out to a quality/compliance department. ID.me does whatever they want to, including cutting you off from using your verified, Real ID. They refuse to respect your government issued ID. ID.me has messaged me multiple times trying to force me to change my review. Sorry ID.me, the truth will not covered. ID.me is run by a veteran which profits from screwing them and everyone else over.

I purchased a ProForm HIIT Trainer Pro in September of 2018 to help stay in physical shape. This has been a challenge for me since the diagnosis of a thyroid problem as well as the hip issues I was having from the Bowflex Treadclimber (great machine, lost a ton of weight on it). Anyway, after about a year or so of using the device, life got busy... When I returned to the ProForm last year, there were several problems with the updated software. I have contacted iFit numerous times, detailing the issues and how the software performance has deviated from the original, but unfortunately, they refuse to listen. Instead for the majority of responses, they send canned responses. The machine has been factory reset at least two times. When on the base version there are no problems. However, the software auto updates and the problems come back. A rep who contacted me after I reached out to the BBB sent a replacement "head" unit (who overlooked the important piece of information the problem was not present on the base software). The new "head" unit had the same problems as the original one. It doesn't take a rocket scientist to see the software update is the problem, but support does nothing with the information. The issues include slow performance for starting and ending Manual mode workout. A Manual Mode workout is an offline workout, but the newer software is communicating on the network for a Manual Mode workout. I discovered ifnyou tirn WiFi off, the slow loading and ending of the Manual Mode workout goes away (support refuses to acknowledge this). Furthermore, iFit now pops a confirmation box every single time you select Manual Mode asking if you are sure blah blah blah. This box was not there before but now it shows up every single time the machine is used. Lastly, they locked the Factory reset down forcing you to call them for a code so you can reset the machine. While you get the code, they interrogate you and ask for you to download some app so they can watch you reset it... IFit has gone off the deep end with these invasive changes. They have ruined the fundamental nature of the machine (exercise) to push iFit subscriptions and invade your privacy. They need to get rid of the popup (which has nothing to do with offline, manual workouts) and fix those two (known) points in code slowing everything down. Videos of software performance before and after document the issues. Support refuses to do anything.