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Rick S.

Contributor Level

Total Points
86

1 Review by Rick

  • Rakuten

12/5/16

Since January 1,2016 I have used ebates to book all of my hotel stays, eBay purchases, enterprise rental car reservations, some airfare, and also some retail purchases. Out of my 184 nights I have spent in Hilton properties, I have received rebates on about 10% of them. They asked me to resend my confirmation, date of stay, order number, and receipt for them to track my purchase. Not to mention, they also say that it could take up to 60 days past your reservation date before you see this rebate. I travel for a living and there is no way I can keep all of this documentation for at least two months in order to straighten out ebates lacking business process! I forward them over my receipt of stay, my hotel confirmation when I receive the emails.
For the average consumer that will only buy a few dozen things online over a years time, you could babysit this website to get your rebate. I have had hundreds of purchases this year and have seen a fraction have them come back with a rebate awarded.
In closing, just because you purchased through the ebates website, don't assume that the rebate will automatically be applied to your account, you will have to track it down.

Rick Has Earned 6 Votes

Rick S.'s review of Rakuten earned 6 Very Helpful votes

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