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They dont guarantee service. They told ME to work with seller, who didn't respond to email, and paypal, who said the item was delivered.
Rick R.'s review of Bonanza earned 4 Very Helpful votes
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Hi Rick R., we are sorry to hear about the trouble with your order. We see that you've already taken the right step by contacting our support team at support@bonanza.com, and our support team has recently replied. If you have additional questions at this time, please do let us know and our support team will be glad to continue assisting you!