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RICK N.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Hobbies & Interests, Home & Garden

Member since November 2017

  • Reviews

    2

  • First Reviews

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  • Thank Yous

    0

  • Fans

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  • Profile Views

    147

Review Distribution

2 Reviews by RICK

universalmania.com
11/29/17

Do not do business with this company.
They will not answer the phone or emails.
If you really want to place an order, try calling them first.
You will soon learn that it's a scam.

11/21/17

Bought two flood light cams for front and back of my home.
Both worked fine.
Six months goes by and my front no longer works.
I emailed them and was assigned a (ticket number) and the automated email
Said they would get back to me but I had to keep after them to get a response.
They did send a replacement but it will not go into setup mode right out of the box.
I emailed them three days ago and have had no response yet.
I will let you know how this goes...
I learned not to email but to call them.
They sent me another one. Got it up and going. I am happy!
Rick N.

kandycec
Kandyce K. – Ring Rep

Hi Rick,

I'm so sorry for the delay you experienced with our support team and the issues you ran into with your Floodlight Cam. I would love to take this case over for you and assist you in making sure we resolve this for you without any further hassle or delay and get your Floodlight Cam's setup and functioning to your expectations. Would you reach me directly at Kandyce@ring.com today? You can also message me directly on Sitejabber as well if needed. I look forward to hearing from you and getting to the bottom of this for you, Rick.

Thank you,
Kandyce K., neighbor Satisfaction Manager
Kandyce@ring.com

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