Developed in part with a grant from
the National Science Foundation

Member since December 2018

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 231

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Rick

Macy's

Macy's

12/11/18

Don't ever buy from Macy's and especially if rebates are involved. Their customer service is beyond poor. Spent well over2 hours trying to resolve a rebate issue and after talking to 7 people in three department. In many cases the representative obviously did not understand or was not listening to my situation based on their question. I was twice directed to automated voice systems that provided only automated information in a quagmire of numerical options and I was also disconnected twice.. One rep suggested I should look up a department number rather than giving it to me or transferring me directly. I received no resolution nor anyone that really was even qualified or competent to guide me. Just a lot of runaround and misinformation. In the end, I decided my time was worth more than the $72 dispute. So Macys will lose thousands of dollars in future revenue because they are not competent enough properly address their customers needs. I suggest everyone join me and "just say no" to Macy's in order to save yourself a lot of pain and anguish.

Rick Has Earned 1 Vote

Rick M.'s review of Macy's earned a Very Helpful vote

Rick hasn’t received any thanks yous.

Rick doesn’t have any fans yet.

Rick isn’t following anybody yet.

Similar Reviewers on Sitejabber

waynel116
Vampy L. reviewed Macy's
4/11/19

Truth be told.... department stores like Macy's mark their clothes up 1000% and up. Clothes made...

jonad2
Jona D. reviewed Macy's
3/22/19

Things that I order online never come but keep on showing as delivered on my front door. Products...