Rick H.

I ordered 4 bracelets from The Needed Necklace that my mother wanted to give as Christmas presents. One of the boxes arrived empty and all of them were very small. They may have fit a small child, but not the adults she ordered them for, and the quality left something to be desired. Upon contacting for a return, they naturally tried to send the missing item, offered a substituted for the size/quality issue, and finally relented to let us return them. Their website says that if you are not satisfied that you can return but are responsible for "return" shipping. Their refund amount also deducted the initial shipping fee. When I contacted them to discuss the refund difference and their stated policy, they reply was well, that is what we do. Very poor customer service. I'll never do business with them again, and I would advise all to avoid this company.