Hi Rickey - Please understand that we never lie to you regarding the shipment, we hope that we could explain. Per our records, you informed us your new address on 4th, Jan but your order was shipped out already on 2rd, Jan, we were no longer available to change the shipping address after an order is shipped out. As a result, your order was not delivered successfully and you have been refunded in full for this order. I can see that you have placed a new order on our website, please feel free to contact us if you have any further queries or if you require the transaction ID for the refund.
Hi Rickey - Please understand that we never lie to you regarding the shipment, we hope that we could explain. Per our records, you informed us your new address on 4th, Jan but your order was shipped out already on 2rd, Jan, we were no longer available to change the shipping address after an order is shipped out. As a result, your order was not delivered successfully and you have been refunded in full for this order. I can see that you have placed a new order on our website, please feel free to contact us if you have any further queries or if you require the transaction ID for the refund.