Rick C.

I made a purchase on groupon. First of all the item took 1 week for my item to be shipped. I emailed them to check status after emailing them I received an email that my item was shipped. I received the item and it was not what I have ordered. I contacted customer service and was told probibly about 100 times they were sorry but nothing could be done. I was also told that the item I had ordered was "no longer." The rep stated that I can send the item back for a refund but not sure how long the refund was going to take due to the item that I had purchased was thru a 3rd party. When I purchased the item it was thru groupon when it was deducted from my account it was thru groupon. When I received the package it was packaged in groupon bag. Now I have to spend my time, my gas to go to the post office and send wrong item back. In which it was a mistake made by "3rd party." I was also told by Rep that groupon only advertises for 3rd parties. Groupon tried to offer me a $5 coupon for future purchase. Why would I want to order from them again if they can't get my order right in the first place. So I was provided for cooperate phone number. Tried calling them I would say around 6 different times and each time it was busy. That just told me right there how many people are complaning about their customer service. So from here on out due to their poor customer service I will never order from groupon.