Rich T.

Letter to Pep Boys...

Once upon a time I vowed to never use Pep Boys services again.
Hendersonville, TN., had some work done including the replacement of a broken wheel stud.
2 months down the road I have to pull said tire. Remove hub cap... BROKEN STUD IS STILL BROKEN... though I paid to have it repaired. When I confronted the PB rep (who, in all fairness, DID, refund my money), he just grunted at me.

Nonetheless, moving on to 2015, I need tires. Quickly and as inexpensively as possible. PB in PCB, FL., provide me with an excellent deal and service.

Dacula, GA.

I have visited the PB at this location several times now with VERY mixed results, some of which have been posted elsewhere.
The last couple of visits have been for brakework (brakes work but squeal like a pig), and an oil change.
This last visit requires a little more explanation...
Took a coupon for a $29 oil change over. Bill is for $60! What?!
Ca-ching... ca-ching goes the calculator... $40 now (or some such)... WTH?!
Ca-ching... ca-ching goes the calculator... $31+ now... OK... so now we are really at coupon price. Geez.
On the way home I notice truck now pulls to the left. Still not sure what that's all about.
Get home, check oul, 1 quart low. Geez. Really?
Monday, April 3,2017, I get up early to jake appointment at this same PB. Need rotation, balance, fix squealing brakes, and, why is my vehicle pulling to the left?
Appointment is for 12pm, Monday, April 3,2017. Cool!
I get there at 11:50 am. At 12:05 pm I am told, "It's going to be at least 1 1/2 hours before service".
"Why did I bother to make an appointment", I asked "Janice", the PB rep?
She just grunted at me.
Rather than be uncivilized, I just went away.

I'm not sure exactly what to say. I'm certain that in the large scheme of Pep Boys business method, my few paltry dollars spent there, as much as my opinion here, is meaningless.
In return, I no longer trust Pep Boys and I damn sure would NEVER recommend them to anyone else.

Thank you.