Rich P.

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BBB Reliability Report for
Net Soft Media

BBB Rating F

Ratings ExplanationEnd Business Review Header
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

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Find out more about Net Soft Media:
Arrow BBB Accreditation
Arrow BBB Rating
Arrow Business Contact and Profile
Arrow Business Management
Arrow Customer Complaint History
Arrow Government Actions
Arrow Advertising Review
Arrow Industry Tips
Arrow BBB Copyright and Reporting Policy
Arrow Feedback

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BBB Accreditation

This business is not a BBB Accredited Business.

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BBB Rating for Net Soft Media

Based on BBB files, Net Soft Media has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:

* Length of time business has been operating.
* 21 complaints filed against business
* 2 complaints filed against business that were not resolved.

Click here for an explanation of BBB Ratings

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Business Contact and Profile for Net Soft Media
Name: Net Soft Media
Phone: *******016
Address: ******* Long Ridge Dr
Herriman, UT *******
Website: www.phoneagentsource.com
Principal: Carey Liane Milne, Owner
Customer Contact: Carey Liane Milne, Owner - *******016
Email Address: Send email to Net Soft Media
File Open Date: June 2010
Type of Business: Internet-Based Telephone Service, Background Screening Companies, Identity Theft Protection Services
BBB Accreditation: Net Soft Media is not a BBB Accredited business.
Additional DBA Names: Phone Agent Source

The BBB develops a full report on a firm based on inquiry or complaint activity. This company first came to our attention in June 2010. We are attempting to develop more information on the company. At the present time we do not have enough information to issue a full report. The BBB suggests you read and understand company promotional materials and contracts and check company references and licensing, where applicable.

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Business Management

Additional company management personnel include:

Ms. Linda Bunder

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Customer Complaint History for Net Soft Media

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 21 complaints about Net Soft Media in the last 36 months, our standard reporting period. Of the total of 21 complaints closed in 36 months, 21 were closed in the last year.
These complaints concerned:
+ 4 regarding Advertising Issues

3 - Advertisement did not disclose all conditions required to take advantage of an offer
1 - Advertisement misrepresented a service
+ 7 regarding Billing or Collection Issues

2 - Failure to correct billing errors
1 - None of the Above - Credit, Billing or Collection Complaint Issue
1 - Unauthorized bank debits
3 - Unauthorized credit card charges
+ 1 regarding Contract Issues

1 - Work performed outside the terms of the contract or agreement
+ 1 regarding Customer Service Issues

1 - Failure to provide promised assistance or support for products or services
+ 2 regarding Delivery Issues

1 - Non-delivery of products
1 - Non-delivery of services
+ 2 regarding Refund or Exchange Issues

2 - None of the Above - Refund or Exchange Complaint Issue
+ 4 regarding Sales Practice Issues

1 - None of the Above - Sales Complaint Issue
1 - Sales presentation did not disclose complete pricing information
1 - Sales presentation misrepresented the service
1 - Sales presentation used dishonest sales practices

These complaints were closed as:
+ 17 Resolved

7 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
9 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer accepted.
+ 2 Unresolved

2 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
+ 2 Administratively Closed

2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

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Government Actions

BBB has no information regarding government actions at this time.

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Advertising Review

BBB has no information regarding advertising review at this time.

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Industry Tips

BBB Alerts Businesses to Beware of Voice Mail Hackers
Detecting Identity Theft: The Quicker, The Better
Has Your Computer Modem Been Hijacked?
Prevent Identity Theft: Find Out Exactly How Safe You Are!
Prevent Identity Theft: Protect Your Paper Files!
Products and Services Offered to Protect Your Identity
Tips on Purchasing Identity Theft Insurance
Vishing is the New Phishing

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BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Net Soft Media, please let them know that you contacted BBB for a BBB Reliability Report.

ID: *******
Report as of June 22,2010 18:32
Copyright© 2010 Better Business Bureau

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Feedback
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BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Scale -
BBB Rating Scale
A+
A
A-
B+
B
B-
C+
C
C-
D+
D
D-
F
BBB Definition:

Scale -
BBB Rating Scale
A+
A
A-
B+
B
B-
C+
C
C-
D+
D
D-
F
BBB Definition:

Resolved - The company resolved the complaint issues.
BBB Definition:

Resolved - The company resolved the complaint issues.
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Resolved - The company resolved the complaint issues.
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
BBB Definition:

Resolved - The company resolved the complaint issues.
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.
BBB Definition:

Resolved - The company resolved the complaint issues.
BBB Definition:

Resolved - The company resolved the complaint issues.
BBB Definition:

Resolved - The company resolved the complaint issues.
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.
BBB Definition:

Resolved - The company resolved the complaint issues.
BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
BBB Definition:

Resolved - The company resolved the complaint issues.
BBB Definition:

Resolved - The company resolved the complaint issues.
BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
BBB Definition:

Resolved - The company resolved the complaint issues.
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.
BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
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