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Rich E.

1
Level 1 Contributor

Contributor Level

Total Points
281

2 Reviews by Rich

  • Smartfoods

12/6/20

My daughter and I, wearing masks as mandated in our city, visited SmartFoods located at 1560 N. Hickory Ave. Meridian, ID. While there for approximately 15 minutes, we noticed people not wearing masks.
We headed to checkout and once there an employee told us to move towards a designated spot nearby which we complied with. I noticed the cashier shaking her head so I asked why it was important for us to stand as told while there were customers not wearing masks. She responded with, "I don't care care about the masks." Oops, wrong answer. My 14 year old daughter asked, "why don't you care? "You're saying it's ok that my life in endangered?" Again, wrong answer.
I will not be returning to this store ever again. I suggest you do the same.

  • WebstaurantStore

12/4/20

I had heard of people having issues with this company before I ordered one case of Amoroso rolls to see if what I heard was true. Unfortunately, what I heard is true. On Sunday, November 29,2020 I ordered one case instead of of the 5 my business needed.
I chatted everyday for 4 days and each chat the different reps assured me that my order was being loaded on the truck. The conversation dialogue was almost verbatim of the previous conversation. Like they were reading from a script.
However, I would log into my account every few hours only to find the order was still in "Processing."

I had taken screenshots of each chat after finishing explaining that I would post them everywhere possible. What turned out to be my final chat last evening, December 3,2021 I asked the rep. Kelsey to please cancel my order. She replied that by saying, "we don't cancel orders here"

This morning December 4,2021 I woke up at 6:30 and immediately checked my account to find my order had shipped via FedEx minutes before.
I will never return to this business again. I suggest you to stay 100% clear.

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Web A. – WebstaurantStore Rep

Thank you for your review, Rich. While I could not locate your order with the information provided, I am sorry to hear that you did not have a good experience and that your order was not able to be canceled. Registered customers are able to cancel their orders on their own within the first 15 minutes of the order being placed. If an order is too far along in the processing stage and is being packaged and loaded onto the truck, we are not able to cancel that order. If you have any questions about this process, please let us know.

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