Rich C.

I want to warn everyone to stay away from this agency. I purchased tix to see the Dropkick Murphys on St. Pats Day at House of Blues in Boston for my friend's 50th B-Day. They said I might not my received my tix until up to 24 hours in advance. Fine. However, I only received them 3 HOURS before the event start. It gets worse.
When I arrived at the event the scanner they use at the entrance said both tickets had already been used! Understandably, HoB wasn't about to let us in. I called the agency and they said there were no more tickets available either, so we missed the event! It was very embarrassing and disappointing and I felt really badly for my friend.

The agency sent a form to me to which was used to launch an investigation. They quickly validated my story and found the tix were actually fraudulent in some way. They didn't get into specifics. To their credit, they provided a refund to my CC within a few days. They also gave me a $45 coupon that I have to use by September.

Given this was the first time I used them and they utterly failed, I will never use them again. The tickets I bought were 3X face value. The $45 barely covered my gas and parking fees to get into town, so I was hardly compensated for my inconvenience and embarrassment.

STAY AWAY.

P.S. One good part of the experience was that most of the customer service people I dealt with were nice.