Since April 2018, I have been trying to receive a full refund as guaranteed by Arrow Shopping. Mr. Adnan Iqbal informed me by email I would receive my refund of $209.00 in full if I returned the jacket to an address provided in Alberta, Canada. Even though it seemed strange to return the jacket to Canada when his business is in the UK and/or Pakistan, or so he said, I complied. I was notified by the courier (UPS) when the package arrived that the address was incomplete due to it being an apartment complex. (UPS needed the apartment number to complete delivery.) I tried a number of times, as well as UPS, to contact Mr. Iqbal to correct the address issue but he failed to respond to our inquiries. I was told by UPS if the jacket was delivered to a valid address, then the recipient would have to pay over $100 in duty's and taxes. UPS said it was cheaper for a Seller to abandon the jacket than pay over $100 in duty and taxes in addition to refunding a customer for a $209.00 jacket.
I have never heard back from Mr. Iqbal, or any other company representative, so I am assuming their guarantee for a full refund return policy is worthless and outright deceptive.
**BEWARE**
Additional note: Arrowing Shopping's website has a Returns page. On that page is a button that says you can Create Your Own Review but when I entered my review it didn't appear. The only reviews the show are supposedly 5 star reviews.