Richard T.

I have been a loyal TurboTax user for years, through data mis-reporting, problems getting the program to load properly and this year, a little bit of dishonesty. I even bought a new Mac computer because TurboTax had cautioned that the next year's program would no longer work with my older Mac. Well, it did not work with the new Mac either. There were the usual hiccups, TurboTax calling up my 2017 tax return for some reason, a problem finding and correcting an entry error that I had made. (I started over) And final straw, the reason that I will never use TurboTax again, is that the promised free e-filing did not work. I learned, after the tedious effort to speak with a rep, is that the program does not work with a new iMac. (The package states that it does, the dishonesty). The "solution", the rep told me was to download Google Chrome and through some effort on her part, the filing could occur. We never got that far, because the Chrome option also DID NOT WORK. I mailing the return.
I resented having to download a Google product that prompted me repeatedly to allow access to area of my computer that had nothing to do with my taxes. This is the Google that collects as much data as possible about everyone. I did not want that. I will never go near TurboTax again. I suggest that others follow my lead.