They can lock you into a contract with only a verbal "OK" over the phone but you will need a legal team to get out. They will continue to automatically renew you and come up with excuses why you cant get out of your contract. "you didn't give us enough notice", "you need to notify us in writing", " only your account rep, who never responds to voicemails or emails, can access your account info", etc. They will tell you on the phone that you are "protected" when it comes to results from your campaign but the fine print clearly indicates they guarantee nothing. I had three phone calls in the first year and none in the second, and for $300 a month i lost money on this. Definitely avoid! There are better ways to spend your advertising dollars.