Richard S.

Avoid this shabby operation or you'll regret it. Don't make the mistake of thinking you will be saving money, because you won't.

They charge you more than the energy you use to build up a credit balance in the account. When you change to a different supplier they keep this money for themselves, you never get it back. At the end of the contract unless you instantly cancel the direct debit they continue to take money from the account. Even though you are with another energy supplier. Again, this money is never returned.

The so-called customer service staff only seem to be trained to churn out lies, excuses and meaningless apologies, and don't seem capable of doing much else. No matter what story you're told. Or whatever the latest excuse they've dreamt up it's hard to believe a word of it, because money never actually returns to your bank account.

With so many negative reviews where customers are trying to recover money owing to them, ( see trust pilot) any half decent company should of dealt with this situation long ago. Sadly for many, myself included, this is no half decent company, but a shabby operation that stays afloat by stealing money from it's customers, while hiding behind lies, excuses and meaningless apologies. Account No *******

This company operates along the lines of a lucky-dip, you pay your money and hope for the best not knowing what you're going to get.

I sent off a pair of glasses to have standard bi-focal lenses fitted. When I received them back I discarded the box before trying the glasses, expecting them to be correct, but clearly they weren't. Objects in the room were leaning away from me when I knew they were upright. When looking at the ground when walking it looked as though I was walking up a slope. I have other glasses supplied by Asda made to the same prescription which are perfect. These people should be capable of producing the same.

Their website states there's a money back guarantee if not 100% happy. Not many people are going to be happy spending money on a product that proves to be useless. So I returned the lenses with a covering letter by first class post the same day. A week went past and I hadn't heard anything, so e-mailed them, only to be told I should return the lenses with a letter. This of course they had already received but trying to pretend otherwise.

Judging by the negative comments on another site trust pilot, these people seem well practised at fobbing people off and giving them the runaround as a means of taking money from the public. They delivered a product not fit for purpose yet happy to pocket the money, hiding behind a so-called money back guarantee that's about as useless as the lenses they produced.

So unless you like wasting your money you'd be wise to look elsewhere.

I can only agree with the other negative views on this site. The price increases the moment the order is placed, the so-called money back guarantee is effectively worthless, and the glasses less than perfect. They are far keener to take your money than solve the problems they create.

They may well be able to supply standard single vision lenses since that's all they guarantee, but there is no guarantee for anything more complex indicating they can't be sure of getting it right. If they mess it up as they did in my case you've lost your money. Distorted vision and aching eyes after ten minutes use seems to be their idea of perfect glasses. It's very much a gamble when you place your order, you may be lucky or you may end up with glasses that are unusable.

An update to the above. Glasses purchased from Asda with the same prescription and at a lower price, with perfect vision.