Richard S.

Royal Mail say they "attempted delivery" delivery on the morning of Saturday 29 June 2109. Five people were in the house at the time and another delivery from another party arrived on the same morning with no problem. The flowers were returned to a Royal Mail office and are not available for collection. Three complaints were made to Mia at Prestige Flowers. On the basis that the flowers should last five days and two dats have been lost we asked for a refund of 40 per cent of the cost of the flowers plus the delivery charge for the Royal Mail's failure. This very reasonable suggested resolution was flatly refused by Moa at Prestige Flowers. Prestige Flowers guarantee of 100 per cent satisfaction is worthless. What company providing perishable goods would use the Royal Mail l owing the terms and arrangements of their "signed for" delivery service? Absolutely ridiculous and no fairness in trying to provide customer service.