Richard R.

Hi Richard

I have looked at your account and can confirm that we have corresponded to both your emails on the 16th November 2015 and the 18th November 2015. Please note, your two emails have been sent from two separate email addresses and we have corresponded accordingly.

On the 18th of November 2015 we sent you a replacement order. Have you received the replacement order Richard. Also, New Zealand Post will be sending you a declaration asking your to sign that you either did or did not receive the original order also.

It is our policy to check the postal address, irrespective of how many times a customer has ordered. You would be surprised how often customers have moved and have forgot to change addresses.

I note we have not heard from you since our last correspondence on the 18th November 2015 so we are assuming that your order has arrived Richard?

I would appreciate if you could let us know if this is the case.

Xtend Life stand by their replacement policy, in the rare event an order goes missing in transit. I am sure you can appreciate that once it leaves our premises it is then beyond our control and in the hands of postal systems worldwide.

More often than not the delays in delivery times come from the destination countries Customs Department and the United Kingdom are very vigilant on inspection of most articles.

In summary, I refute your comment that Xtend Life is "not to be trusted"., we pride ourselves on transparency and honesty within every aspect of our business.

I look forward to your response Richard.

Kind regards
Tracey Thomson
International Customer Relations Manager
Xtend Life Natural Products Ltd