I bought ticket and paid extra money for ticket flexibility. When I called them for ticket change, they told me after waiting for 30min on paid line that they are unable to change my ticket (I asked 2 day in advance of the flight). After that they told me to rebook with the airline and afterwards contact them with receits that they will compensate the money. Well it has been over a month now and they have stopped comunicating. Never more. Buy tickets directly through airlines!