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1 Review by Richard

FreedomPop

FreedomPop

5/19/19

I signed up for FP without reading any reviews ... BIG MISTAKE !! After getting the "congratulations" email, with no ID or account number anywhere on that page, I tried to contact FP for information. There is NO CUSTOMER SERVICE on line, nor by phone. The menu tree just goes from page to page, and back to the beginning. I did find a phone number for signing up for new service (SIM Card), but they would not help me at all as they said that they were "sales" only, and not able to assist in any way with my account. Since I do not have an account number, I can not access any details about my account; they do have a "reset" page where you can request a new PIN .... they will send to your email a temporary ID; I have done that 3 times, but nothing ever arrives in the email. FINALLY, with all the above, and several hours of frustration, it was easier for me to move away, and to dispute this initial $0.01 charge on my credit card, and let the CC people cover my back. So I have eliminated this FP for my personal phone service provider, and have gone with a professional, first class provider, and have no issues like this. All I can say about FP and customer service, is that there is NO CUSTOMER SERVICE of any kind. It is all just for the $$, and charge to your CC on an automatic basis. I will add to this review if I have any other issues with FP and the CC charges in the future.

Tip for consumers: DO NOT USE THIS SERVICE. It is a bait and switch phone compnay. No customer service of any kind !! They will not respond to emails or answer your questions. No phone contact either. It was BIG mistake on my part. Should have read all the review first. Live and learn.

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