Richard M.

I bought a trailer hitch from these crooks, but before I could get it installed the car that it was for died and had to be sold. ETrailer refused to allow me to return because it had been 4 months (past their 60 return policy). The ditsy CS girl said that she could not override the company's return policy and suggested that I sell it on Ebay or Craiglist! Gee thanks B****! Oh, I forgot to mention, I offered to pay shipping and that a credit was fine since I was ready to buy a replacement hitch for the new car. Nope. Not interested. I'm just stuck with a brand new, never installed hitch for a vehicle that I do not own.

Strange approach to Customer Service.

BTW: I found the same brand (Curt) hitches for less money at "Suspension Connection"