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I bought a metal watch strap for my new watch. Paid for 2-4 day express shipping. Takes over a week to receive my product and it showed up without the pins to put it in my watch. No way of calling them to resolve issue and after I put in a ticket they claim it's for wrong thing because already received package and it is now return or exchange departments issue. No way to contact that department.
Edit: Was contacted by the customer service department. They gave me a full refund and still sent me a replacement of my product. Still took some time to receive it but Betty was very helpful.
Richard L.'s review of MiniInTheBox earned 4 Very Helpful votes
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I ordered some nail stickers and touch screen pen and I received all of them in good order and as...
Got my order in good form, time and well packaged and I got it earlier than I expected and this...
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=16645094 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.