Several weeks ago I had Gold Medal Services (NJ) install a hot water heater. During our many conversations they seemed anxious to do the job, were competitively priced, and customer focused. The installers did a great job and emailed me a invoice. The next day I noticed the invoice had the wrong heater manufacturer listed. I thought it would be easy to correct the invoice. Wrong over the next several days I texted the installer, left a voice mail for his manager, spoke with several customer service reps and chatted with internet support who all promised to forward my request to the billing department. The last call I made was to another customer service rep who guaranteed me that he would get the invoice corrected. Guess what? Yes, NO corrected invoice as of today. To me the invoice change should be a no brainer. Customer service and follow-up are very important. For my next job, I will think twice before calling Gold Medal Services.