Richard G.

I received a call from a rep after submitting a request for a handyman. I described my project - extend my fireplace brick to the ceiling - approx. 18 sq. Feet of brick to be laid. They gave me a price and scheduled a provider for 4 days hence (a Monday). The guy was a no show. I called, they re-scheduled with another provider for the following Friday. They send a link to communicate with the provider 24 hours prior to the time of your appointment. I texted, no response. The guy does show up, but when I show him the project, he tells me he has never laid brick before. Nice enough guy, just not qualified for the job.
I am unclear as to what process they use to send a provider given that I already provided them the scope of work.
When I called and spoke to customer service, they offered to reschedule again or refund my purchase. When I asked if they could assure me that the provider would be qualified to do the work, they said no.? I went for the refund.
Would not use again.