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On 04/23/2021 I had six unauthorized withdrawals from my bank account that were withdrawn by Card Cash according to the information posted in my bank pending transactions ledger. The six withdrawals were posted to my account from 2:54 - 3:00 pm. The bank and CardCash (04/23/3021@ 15:30) were notified and the only communication I received from CardCash after the 1st voice notification was a request for the last 4 digits of the card used, the amounts of the transactions and the date they were posted. No word on if / when investigation started or will start. I would think minimally after someone reports fraudulent activity potentially tied to Cardcash they would advise the complainant with information concerning an investigation. I was disappointed they did not get back with me and provide information on starting an investigation, steps in the investigation and refund process or contact information for their fraud department.
Tip for consumers:
Religiously document the date and time of all transactions and communications with this company. Do not expect world class performance from them.
Products used:
Did not use products, was not a customer or account holder. Contacted company as there were six debits in my bank account from CardCash and I wanted an investigation into the debits.
Richard F.'s review of CardCash earned 3 Very Helpful votes
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