Richard D.

I have done several small projects without problems. This suckered me into starting a super photo book based on a lengthy trip to Egypt. I started the book and had some 50 pages with two or three hundred photos. I had to put the project aside and concentrate on health issues at home. When I returned to my project I was blocked from editing. I contacted Shutterfly and was told they had changed their SW. To accommodate me the engineering staff converted my book to the new SW. Unfortunately many of the pictures did not make it into the new version.

So, I replaced the missing pictures and continued developing the book. Then one day when I opened the book, many of the pictures had again disappeared. I thought I must have screwed up, I replaced the missing photos in the book and became careful to save and sign out each time instead of leaving without signing out. Everything seemed to be going great until the last time I signed in. 75% of my photos were missing, by that time I had hundreds of hours invested in my project. This time I contacted Shutterfly and they told that many of my photos were corrupted and that was the problem. When the photo book was converted to the new SW the conversion corrupted my photos and I must upload them all again.

If they had told me that when they converted the photobook, I could have uploaded them at the time and saved myself all that time and work. I feel they let me down by not informing me that the conversion had corrupted the photos. The photos looked fine. They told me the photo book would never have printed even if it had not crashed. I feel they really were negligent in not informing me of a problem they knew about but I could never discern on my own. Im not confident that that was the entire problem, having lost confidence in them.

Im going back to scrapbooking. I cannot trust that any additional effort will lead to the photo book that would merit the effort. I feel like Charley Brown and the football.