Let me put it to you this way; let's say you find an ad for a place that offers the sort of pizza you like at a very good price. You order one and you like it. Now the pizza company tells you that you can get these pizzas as often as you like for a good price if you give them your credit card info. You are OK with that and sure enough the pizzas start arriving when you want them.
Everything is OK until comes the day (and you can read the other reviews my friends because that day WILL come) when you order the pizza and it does not come. Your initial response it to call the pizza shop. Good luck finding the number they only communicate with you through robo generated email that direct you to their website tech support FAQs. You go to their website and navigate and try their one-size-fits-all solutions and still no pizza.
You write your own email to tell them you still have no pizza and they robo-respond with another email directing you to their website FAQ and this time they tell you they are working on it.
You give them a few days to work on it while you continue to order more pizzas which never arrive. You write again asking for a phone number where you can reach a person.
You hear nothing and then.....you get another email declaring your problem solved and asking you how you liked their service!!!
As I write this I still have no pizza, I am still paying for it and I have given them one final chance to fix it.
Someday Acorn will be modestly famous as either a B-school case study of how a good plan poorly executed failed miserably or how a group of smart people, finding their product out of control managed to turn it around and made it successful.
In the meantime, if you haven't signed up yet, I suggest you give it another year, come back to this site, read the reviews and make your decision. But as for now, save your money.