Bait and switch: I booked a room in London for Agoda's special price of $107 a night. My confirmation for the hotel contained the wrong date. So I called the Agoda's London number and talked to Chris. He said that there was not refund, but I would receive a gift certificate. So I immediately tried to re-book. Within 10 minutes the price for the same hotel went to $470 a night and a "free cancellation" statement. Then Chris called from a Hong Kong number to tell me that I would be receiving a full refund instead of a gift card. Good luck with Agoda! You have been warned.