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Richard B.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Science

Member since January 2013

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1 Review by Richard

1/28/13

I ordered a gift from the store before Christmas. Days later my shopping cart still had that gift there so I ordered it again. (I still have 1 item in my shopping cart now). With this problem I requested one to be cancelled and received an email 3 weeks before Christmas that it was canceled. With all the problems I also requested the other order to be cancelled and received an email for that also. Two weeks later I received both gifts that were cancelled. I was not charged for either item but if I kept one or both I would feel like I was shoplifting from the store. I mailed them both back to the Discovery Store in one postal box and received an email that one was returned. Thinking in the returns dept. at the store someone stole one item, I contacted customer support. Zachary emailed me to keep one item, my email said I mailed both back. Tried again, this time asking for my postage be refunded and Christina emailed that both items were returned. As you see customer support does not read email complaints. Tried again asking for a refund and with all my troubles with this company I do not want credit for my next order. Finally, customer support emailed me that they will not refund my postage but I could get a 20% credit on my next order. Do not use the Discovery Store, if you have a problem you will not get help from customer support

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