Over the last 5 years or so, I've bought 2 x Office 2016 suites (Home & Student or whatever the simpler version is called), 2 x Outlook 2016, 1 x Access and maybe another MS program or two. Sometimes there's been a couple of days delay before my links and activation keys arrived (I remember a delay being more likely when I've ordered on a Saturday) but next day delivery is the norm. I've also chatted about some very basic version and installation questions with 2 different folks who seemed knowledgeable enough. Just beware that their Windows versions are all OEM but their website says "Full Install" which some people might confuse with the more expensive "Retail" versions found in consumer electronics stores. The software is the same in both versions but an OEM license is tied to the motherboard and can't be transferred to a new PC as is possible with a Retail license. Overall, I've never had a problem and the prices are great so 5 stars from me.