Richard A.

RE: 1 star review from criminal customer being used against me.

I am a Dasher with a 5.0 rating with 100% delivery stats. So I take GREAT offense that a customer yesterday lied to you in order to get a refund on her order and then gave me 1 star, and even GREATER offense that you claim that her "customer experience" cannot be negated and that my perfect rating has dropped and I am being financially penalized as a result. Unacceptable, and frankly pathetic.

The aforementioned customer ordered a child's meal from chick-fil-a to be delivered several cities away into the most dangerous part of my region and paid a delivery fee that exceeded the value of her child's meal. Suspicious? Yes. Should have been flagged so I was protected YES!. I should have known it was a fraud and in the future (including tonight) I will reject every order that comes from the slums of Los Angeles -- not only for my safety but because EVERY TIME they are either a set-up to mug me, or they are a fraud like in this case.

So, this customer gave me 1-star for "not delivering her order" but your spokesperson on the phone VERIFIED THAT I DID DELIVER IT! So she lied. And DoorDash acknowledges it.The customer demanded a refund from DoorDash and you gave it to her. As your spokesperson said, I DID DELIVER THE ORDER! But you won't redact her lying 1 star review and ARE USING IT AGAINST ME? Huh?

You say you refuse to delete her fraudulent 1-star review because "it was based on her customer experience." That's like saying the person who robbed the 7 Eleven gave a 1 star review and you are going to penalize the manager. It's gross.

WHAT DIFFERENCE does it make what her "EXPERIENCE" was when she LIED about the order not being delivered -- and furthermore, it's proven that this customer never meant to pay for it in the first place as there are MANY chick-fil-a restaurants closer than mine in Redondo Beach. The order was a fraud. She was a fraud. And she was possibly setting me up to be mugged as I remember that she had a lookout in the alley paying close attention to me and my car as I walked up to her decrepit apartment to deliver it 7 miles from the restaurant.

I will give DoorDash a big hint: When a customer orders a $4.99 kid's meal from a national chain and wants it delivered from the best neighborhood in the SouthBay to the worst neighborhood in Los Angeles, your Algorithms need to Flag it as fraud and BAN THE CUSTOMER! (Not penalize to poor sucker you accepts the Dash).

By DoorDash's own data and your own admission, this customer is a proven liar and criminal, so therefore I DEMAND that you retract her 1 star rating or I will no longer be willing to "Dash" for your company.

HOW DARE YOU use proven fraud against me to penalize me?

DELETE this customer's 1-star rating at once.

And, by the way on a broader note and one that exposes DoorDash, to massive liability --- STOP sending Dashers across town to the most dangerous neighborhoods in Los Angeles when every single time they are questionable and put the Dasher in Danger.I'm talking about Watts, Willowbrook, and Deep Los Angeles being delivered from good neighborhoods like Manhattan Beach. NOBODY would be willing to be twice the price of a happy meal to have food delivered across 4 cities. Don't you realize the danger you are putting your employees into? Obviously it is a fraud. You should protect your employees, not send them to harm. And, DoorDash stands warned by this email that you are putting your employee drivers at risk and then harm them by then using these criminal's ratings against Perfect Dashers like myself.

FIX THE DAMN PROBLEM AND RETURN MY RATING TO 5 STARS.

Thank you

Any questions? CALL ME.

Richard Arsenault
*******726

Oh, and by the way DASHERS SHOULD BE ABLE TO REVIEW CUSTOMERS! Fair is fair, and you have FAR MORE data on US than them. That customer should never be allowed to order from DoorDash again. She is a proven liar by your own admission and proof.

If you don't get it, another delivery service will, and we will simply work for THEM, door dash.

I've only ordered a few things on Amazon but I've had several heinous experiences including the current one that I'm going to go to other suppliers. On Memorial Day, I had to choose between buying a mattress online or going to a local mattress store. I've asked elated and place an order through Amazon and then was going to change my mind but Amazon had already "shipped" the item. That's shorthand for took my money. The item was supposed to be here Thursday of last week and FedEx said it was on the truck ready to be delivered, but their driver drove right past and then lied and said nobody was in the apartment office or at home. There were three people in the office waiting for the delivery and one person at home waiting for the delivery. So we called FedEx and ask them if they could please deliver the item as they are contracted to and do their actual job. On Friday of course the same driver drove past we watched him drive past and refuse to stop again he entered into his terminal that nobody was there which is a complete fraudulent lie there were three people in the office and one or two people in the apartment. We called FedEx and they had no sympathy other than to say the driver had grossly made an error and other than that go screw yourself for using FedEx. I communicated with the mattress company on Amazon and they said my communications were inappropriate and that it would be there on Monday. Then I noticed that any negative review Amazon is deleted immediately. I truly believe this is why one should not invest in Amazon stock I believe they are greed based, fraudulent, and ready for a crash. Why? The same exact thing happened on Christmas with Amazon, and other items I've ordered from Amazon have been stale and needed to be returned. I guess ordering from Amazon is like ordering from a really bad 99 Cent Store except you don't get to keep your product. Boycott.

It took over 1/2 to figure out how to order. I asked an associate through chat and he quoted me incorrect information -- with attitude no less. Then, didn't apologize when I proved he was incorrect about what they carry. Hmmmm... A good re-design and A. I. interface is in order, and the online sales staff are confusing and disjointed.