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It's very likely you will get used or invalid keys from them, while they just give excuses to...
Dear Ricardo,
We are sorry that you have encountered issues with your key!
We would be grateful if you could provide us with the order number or contact us on LiveChat, we will check the case once again and check for all the possibilities. We would like to assure you that the case will be resolved and that our team will make their best to compensate you for the inconvenience.
We hope to hear from you soon!
Best regards,
Margo