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Ricardo N.

1 Level 1 Contributor
  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Home & Garden, Clothing & Fashion

Member since May 2020

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2 Reviews by Ricardo

Not legit att all! Stay away!! They give no warranty and they never answer emails. I send over 10 emails, I send videos, I send photos... All showing the problem on my new smartphone but I was always ignored.. I did the recomedations for warranty claim with no answer. I wrote bad reviews and to those they answer in a few hours!!! Again for sure they will come here and say to send email to then... But then, again, they ignore the email!! Its a bunch of liers that only want to blind the public.
Worst website/APP in the world for shopping by far!! I bought a device that stop work properly after few months and they didnt cover the warranty... Actually didn't even answer my request! They send spam messages on Facebook messager almost everyday with new ofers (ignoring my requests for stoping that) and NEVER answer the request about a warranty of products we already bought! Thiefs!!
Katherine L. – Banggood Rep
Dear Ricardo N,

Thank you for your comment and we will try our best to help you.

Here is our policy for this problem: https://www.banggood.com/Guarantees-and-Return-policy_hl103_at1168
180 Days up to the Quality of the Exchange or Refund
If there are quality problems in some categories of products, you can get a refund or exchange up to 180 days. You can contact us to learn if the product is in this category.
Note: Due to its nature and intended use, clothing, shoes, bracelets, decorations, phone and tablet accessories, household gadgets, home decorations, RC toys, home textiles, and other similar items are not included in this warranty period. For other product details please contact us or reference other warranties.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

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