The hardware for set-up of the phone, and also for setting up the angled mount (only $14 extra), was first class, and it only took a few minutes to have that in place. Then it took several hours of frustration to have it workingmy wife began to connect to it with her I-phone, and had to discontinue, but it gave me no message that this would prevent me from connecting when I tried to connect my Samsung phone, just endless attempts to connect that failed (and that was after 5 attempts to download the App before the downloading worked.) When finally we solved these problems and got it working, the picture was OK, but there were seconds of delay, and worse, the person at the door could not hear anything but a faint and broken up voice that was impossible to understand. It seems as though the server is just too far away from Toronto for this to work as advertised.