Ria M.

Let me just say 1 star is generous - I'd give 0 if possible. Ahhh, I wish I'd listened to the reviews! Genuinely shocked at how awful of a service Adidas provides, given they are such a global brand. Ordered a pair of personalised mi-adidas sliders for my partners birthday. 7 weeks later and they are nowhere to be found. The delivery company they use are horrific. Despite spending multiple days at home from work to wait for the parcel, they never attempted delivery. But when checking the site they always said they had!? Weeks of arguing, they then send the shoes back to Germany?! Then Adidas fails to respond to any emails. Speaking to a different representative every time, so having to re-explain. Then to be told that they had apparently been delivered? Even though the previous representative told me they were still in Germany? Sounds like they're lying because they'd lost my parcel. Of which I paid over £70 for. Absolute JOKE of a service. Will never ever ever buy a single thing from them again. And will go to great efforts to deter anybody else from doing so. Awful service. No refund. Unhappyyyyyy customer to say the least. Please don't waste your time. Buy from a brand that values their customers.